Genpets - Online Support > Troubleshooting
My Genpet will not eat
Please insure that you are only feeding your Genpet official
Bio-Genica Genpet nutrient packs, doing otherwise will result
in the voidance of your Bio-Genica warranty.
My Genpet seems sick
Please contact a Bio-Genica representative immediately.
How do I use the tooth remover?
If you find that your Genpet has been nipping it is acceptable
to use the tooth remover. Please refer to the instructional
manual that came with you tooth remover kit.
My Genpet will not wake up from Hibernation.
After removing your Genpet from the package make sure to
unhook the feeding tube from its stomach. Under the rare
circumstance that your Genpet does not awake within 15 minutes
you can attempt to wake the Genpet up by lightly rubbing
in a circular motion at the base of the Genpets neck. If
after a few minutes of rubbing you see no noticeable change,
please return your Genpet to the place of sale and exchange
your Genpet for a fresh one.